Many of us figured out from your travellers that were awaiting our aircraft to reach for his or her return to Miami that as we camped in Miami, they were returned to resort rooms and supplied with evening meal and breakfast at no cost! We hope payment equivalent in price for housing and meals to that you provided to the travellers that had to remain in Roatan because of the mechanical problems with our flight.
following a delayed flight away from Detroit simply because there wasn’t a working PA method( which we had been instructed was FAA mandatory). We reloaded on exactly the same aircraft and flew to Dallas over two several hours later. ( the flight attendants needed to walk the ailes to speak). our flight was to depart at 600am. we ultimately still left at 1145am. Upon arriving in Dallas we have been rushed to our upcoming gate for Denver. Upon arriving in Denver late afternoon, we had no luggage. We were being advised it would be on one of the upcoming 3 flights from Dallas.
If I'm able to do that, why can’t try this? Here’s a suggestion. For the reason that brokers can not see USAIR, Why don't you give them access to the net to allow them to see available USAIR flights? There have been quite a few USAIR flights that could have looked after no less than half of the folks who required to flights.
At check in for flight 2356 my bag was viewed by staff as oversized. Put in measurement Verify & was one inch to tall . My gripe- my spouse with similar bag wasn't ( diff color) asked to size check. noticed many naturally too tall luggage previous Verify pt. your shedding $.
I not too long ago experienced a flight cancelled by American Airlines and stood within a line for forty five minutes to get rebooked on another flight. I used to be stunned to discover that the gate brokers didn't Possess a check out into your readily available USAIR flights.
We are already Recurrent flyer clients for over 30 several years, and on the list of points of interest for us to continue with your services are classified as the perks you give to us and The great service We now have generally had in countless excursions with AA. On Jan 29 2015, I referred to as AA en Español to make arrangements and reserve two ticket with our Recommended Reading miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A pleasant lady Ana Maria helped me with the many paper function And that i did buy all the extra expenses with my Metropolis Charge card foe my spouse and myself and Ana Maria advised me which i will get confirmation on my e mail, and gave me more than the mobile phone our two locator data. Very well, these days Once i termed once again because we didn't get the data on my e-mail, we were being informed to our shock that only my husband had reservation and there was nothing on document for myself!
I'm astonished at the lack of buyer service at American Airlines. I had been a flight attendant for thirty years and took good pleasure in the schooling I obtained from American. With a latest trip I watched a passenger and agent argue about which a person was ruder. There isn't a evident enforcement of grooming regulations anywhere in the corporation.
British Airways don’t make it possible for us to make use of the lounge facility in London.This certainly requires absent the very privileges we believed we had earned over the years.
Find problems contacting AA reservation by cellular phone, its usually chaotic and not possible to speak to the reservation employees, as soon as contacted. Would prefer to speak by e mail, remember to give me an e-mail tackle of Ecuador Reservation Department. Quite a few thanks.
Also recommend that every passenger set there keep it up in size checker so all passengers are taken care of equitably.
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The complete reverse is your staff Liibide (sorry I didn’t have the spelling of his title). I be reluctant to phone him a Buyer Service Rep. He did help me with some difficulties I'd on my outgoing flight but generally was of no help in any respect with my return flight.
I can not obtain the complaint section on the American Airlines Web-site to work. So This can be the only location i can discover to article my details before mailing it to your cooperate Place of work.